How Do I Place An Order?
Click on the All Products Tab on our menu or the Products by Collection Tab, then add items to your basket and follow the checkout procedure as instructed. Payment options will automatically be displayed.
Send us an email
or facebook message to one of our pages -
Include everything you are wanting, product type, qty, size, colour etc and we will give you our price and availablility options.
Payment is required at time of ordering and you will be sent a Paypal invoice once you have decided to go ahead.
We can quote postage costs to anywhere in the UK. We do not ship overseas.
We have shipping automatically calculated when ordering through our online shop /website up to the value of £60. After £60 there may be additional charge depending on value for insurance and weight. You will be contacted with additonal postage costs or , preferably, contact us before ordering so we can discuss further.
We aim to dispatch your order within 24 hours, however it may take 2-5 working days in a busy period. Some items may need to be ordered in if not held in stock at the time, this may add 1-5 working days.
Delivery times will vary depending on service used, which depends on the items purchased. Heavier bulky items are usually sent by MYHermes or DPD and on a 3-5 working day delivery. Smaller items can be posted 1st or second class signed for depending on your preference. If items are needed urgently, please let us know as we can use UPS next day service, or similar, but this will be at a premium. We do not make any money on postage.
We are in the process of building our website to include a products page of many of the bulk items we supply and prices.
If you have any queries please contact us.
Returns & Refunds
Unfortunately we cannot accept any returns or refunds on used and ex hire items - these items are clearly marked as such.
For all Newly made costumes, clothing and gifts, we will only accept returns or refunds if they are proven faulty on arrival. You must notify us with pictures of fault within 5 days of receiving the item and we will do our best to rectify any issues.
For custom costumes we do not accept returns or refunds, however we want you to be happy so please contact us to discuss any issues. We also recommend that when possible, we arrange fittings at various stages during the making process to avoid any potential issues.
We do not accept any returns or refunds on cut lengths of fabrics unless there is a fault, in which case please contact us straight away.
For all other new haberdashery items and sewing supplies, we only accept returns and refunds if the item is faulty. If this situation occurs please contact us immediately so we can help.
Your card details are not stored with our company - we have no access to them at any point.
We will NOT share ANY of your details with third parties.
No-one outside of our business has access to your emails or details.