FAQ

​How Do I Place An Order?

Click on the All Products Tab on our menu or the Products by Collection Tab, then add items to your basket and follow the checkout procedure as instructed. Payment options will automatically be displayed.

OR

 

Send us an email

or facebook message to one of our pages -

For custom costume enquiries

Include everything you are wanting, product type, qty, size, colour etc and we will give you our price and availablility options. 

Payment is required at time of ordering and you will be sent a Paypal invoice once you have decided to go ahead.

 

Shipping

usually, we can quote signed for postage costs to anywhere in the UK. We do not ship overseas.

However due to Covid-19 and the fact we have to shield for the time being. we ask for buyers to arrange their own postage/courier collection from our door to desired location, or collect in person from Hamworthy, BH15 4JA

 

Once order is ready , we would update you with size and weight of package so you can purchase correct postage.

We aim to have orders ready to dispatch your order within 24 hours if the item is ready made in stock, however it may take 2-5 working days in a busy period.  Some haberdashery items may need to be ordered in if not held in stock at the time, this may add 1-5 working days.

For custom orders it depends on what the item is but we discuss deadlines at time of confirming order, before payment.

We are in the process of building our website to include a products page of many of the bulk items we supply and prices.

If you have any queries please contact us.

​​Returns & Refunds

 

Unfortunately we cannot accept any returns or refunds on used and ex hire items - these items are clearly marked as such.

 

For all Newly made costumes, clothing and gifts, we will only accept returns or refunds if they are proven faulty on arrival.  You must notify us with pictures of fault within 5 days of receiving the item and we will do our best to rectify any issues.

For custom costumes we do not accept returns or refunds, however we want you to be happy so please contact us to discuss any issues. We also recommend that when possible, we arrange fittings at various stages during the making process to avoid any potential issues.

We do not accept any returns or refunds on cut lengths of fabrics unless there is a fault,  in which case please contact us straight away.

For all other new haberdashery items and sewing supplies, we only accept returns and refunds if  the item is faulty. If this situation occurs please contact us immediately so we can help.

 

Privacy Policy

Your card details are not stored with our company - we have no access to them at any point.

We will NOT share ANY of your details with third parties.

No-one outside of our business has access to your emails or details.