How Do I Place An Order?
Click on the All Products Tab on our menu or the Products by Collection Tab, then add items to your basket and follow the checkout procedure as instructed. Payment options will automatically be displayed.
Send us an email
or facebook message to one of our pages -
Include everything you are wanting, product type, qty, size, colour etc and we will give you our price and availablility options.
If purchasing online Payment is required at time of ordering and you check out and pay to confirm order.
If ordering by email ,Facebook or Instagram then we will send you a Paypal invoice or Bank transfer Invoice as you prefer. For large custom made commissions, 60% of total invoice or total supplies cost (whichever is more) is required as deposit before any work starts. You can then either pay balance in installments or in one lump sum but items must be paid for in full before they leave my care.
usually, we can quote signed for postage costs to anywhere in the UK. We do not ship overseas.
Items ordered through our website shop have a flat rate shipping option or you can choose free collection from Hamworthy BH15 4JA (by appointment only)
We aim to have orders ready to dispatch your order within 24 hours if the item is ready made in stock, however it may take 2-5 working days in a busy period. Some haberdashery items may need to be ordered in if not held in our stock at the time, this may add 1-5 working days.
For custom orders it depends on what the item is but we discuss deadlines at time of confirming order, before payment.
We are in the process of building our website to include a products page of many of the bulk items we supply and prices.
If you have any queries please contact us.
Returns & Refunds
Unfortunately we cannot accept any returns or refunds on used and ex hire items - these items are clearly marked as such.
For all Newly made costumes, clothing and gifts, we will only accept returns or refunds if they are proven faulty on arrival. You must notify us with pictures of fault within 5 days of receiving the item and we will do our best to rectify any issues.
For custom costumes we do not accept returns or refunds, however we want you to be happy so please contact us to discuss any issues. We also recommend that when possible, we arrange fittings at various stages during the making process to avoid any potential issues.
We do not accept any returns or refunds on cut lengths of fabrics unless there is a fault, in which case please contact us straight away.
For all other new haberdashery items and sewing supplies, we only accept returns and refunds if the item is faulty. If this situation occurs please contact us immediately so we can help.
Your card details are not stored with our company - we have no access to them at any point.
We will NOT share ANY of your details with third parties.
No-one outside of our business has access to your emails or details.